• Company Branding
• Social media Reviews
• Comfortability
• Prompt Response
• Pressing Situation
• Regular Updates
• In Your Shoe
• Site Supervision
• Post-sale service
• Bonus Service

#1 Company Branding

A good company branding often goes beyond its identity of providing good customer service. It gave the consumer a reason to connect with their product.

#2 Social media Reviews

You can identify authentic reviews by checking the date of review posting. Ensure that past reviews were not left more than 3-years ago. So as to guarantee that their service was still good.

#3 Comfortability

Do you feel comfortable communicating with your selected contractors? If you don’t feel comfortable at the start, get another contractor instead. Do not carry on with the project if you feel uncomfortable.

#4 Prompt Response

Usually, when a message is precise and concise, a good service contractor will respond to you right away. It is reasonably okay for your contractor to miss your call and follow up with you once he/she is available within the same day.

#5 Pressing Situation

During renovation, there tend to be pressing site issues that require you to make fast decision which lead to additional cost. A righteous contractor will respect your decision and ensure that ample time is given for you to decide.

#6 Regular Updates

A contractor that updates their customer once a week on their customer Jobsite progress is good enough. Anything that goes more than 3 times a week will be overwhelming for the homeowner.

#7 In Your Shoe

A good contractor listens attentively and understands your renovation requirements instead of hard sell-on their products. They would propose what is best for your house renovation to meet your budget.

#8 Site Supervision

A contractor that has good interpersonal skills are great solver to handle site situations. They are quick at calling for assistance to help resolve site hiccups.

#9 Post-sale service

A good contractor, despite project handover, will still handle your renovation request or maintenance needs.

#10 Bonus Service

Some contractor provides more than what was agreed in the contract, which gives them value added to their service.